Employers

Employers may be required to verify the rate of pay for a Worker’s Long Service Leave Benefit claim using the Wage Verification feature in our Employer Portal.

Many Workers who claim a Long Service Leave Benefit online and have been employed by the same Employer for the last 4 reporting quarters will be offered a system-generated average rate of pay for their claim. This average rate is calculated using data from the last 4 quarterly Returns the Employer submitted.

If a Worker accepts the average rate offered, LeavePlus will pay their benefit using this rate. However, the Worker has 30 days from the date of payment to make a written request for LeavePlus to review the average rate against their actual ordinary pay in the week prior to the date of the claim.

If a Worker chooses not to accept the average rate offered for their claim (or was not eligible to be offered it), the Worker will be paid at their actual rate of Ordinary Pay in the week prior to the date of the claim. The claim will usually take longer to process than a claim paid at the average rate as the Employer will be required to verify the Worker’s wage using the Wage Verification feature in the Employer Portal before the claim can be paid.

Employers will be notified by email when a Wage Verification request is pending for one of their Workers’ claims.

In the ‘Wage Verification’ tab in the Employer Portal, select the Worker from the list whose wage you need to verify. You will be asked to provide their ordinary weekly hours (minus RDO deduction), ordinary hourly rate and any applicable allowances.

Once you’re happy with the information you have input, hit the ‘Submit’ button and your wage verification will be sent to LeavePlus automatically. The employer wage verification process gives Employers the ability to quickly progress the claiming process for their Workers.

LeavePlus has discretion to decide a new pay rate for the claim if the rate of Ordinary Pay reported by an Employer seems too low or too high. Upward adjustments (claim increases, which occur when the reported rate of pay is below the trade minimum) will happen automatically. However, if LeavePlus proposes to reduce the claim amount because it seems too high, the Worker will be advised by us in writing before the claim is paid and provided with an opportunity to object to the lower rate and explain why their actual remuneration should be used.