Missing Service

Employers are required to report service quarterly for their workers who are engaged in trades that are covered under the Victorian Construction Industry Long Service Leave Scheme. Missing service occurs when employers have not complied with this requirement.

How do I know if I am missing service?

You can identify if service is missing from your LeavePlus service record by reviewing your employment history and annual Statements of Service in the LeavePlus member portal. Employers are required to report service for their workers on quarterly Workers Days and Wages returns. The returns are due on the 14th day of the month immediately following the quarterly reporting period (e.g. Apr-Jun returns are due on 14 July). We recommend that you log in to the LeavePlus member portal each quarter to make sure that your employer is recording your service on their quarterly returns.

Your annual Statement of Service is also generated each October. This contains a summary of all your service to date and a breakdown of all the service reported by your employer(s) for the previous financial year. We recommend that you log in to the LeavePlus member portal and check your annual Statement of Service to ensure that all your service has been recorded correctly.

How can I recover my missing service?

There are different approaches to take when investigating missing service from your current employer or from a previous employer. Different requirements of documentation may also be applicable, depending on the type of service being investigated. Expand the menus below to read more about what you will need to do next.

Missing Service with your current employer

We recommend you speak with your employer about any service that might be missing from them. This gives your employer the opportunity to complete a Worker Service Confirmation form and update your record without commencing an investigation that could potentially take months to complete.

If you do not feel comfortable talking to your employer, log in to the LeavePlus member portal to complete the Missing Service Investigation request.

Missing Service with previous employers

You will need to complete a Missing Service Investigation request for each employer that has not reported your service.

If you are missing apprentice and worker service with the same employer you will need to complete separate requests as each investigation is handled differently.

To submit your Missing Service Investigation request, log in to the LeavePlus member portal and complete the Missing Service form.

What documentation do I need to provide?

You will need to provide the following to complete your Missing Service Investigation request:

LeavePlus member number
Personal details
Employer details

You must also provide different forms of documentation depending on the type of service that is being investigated.

Service Type	Definition	Proof Required
Apprentice	Service that has not been recorded while you were under an approved apprenticeship contract with your employer	Victorian Registration and Qualifications Authority (VRQA) Extract*.
Worker	Service that has not been recorded while you were employed and performing covered trade work	Pay slip, PAYG Summary or Income Tax Return*.
Trainee	Service that has not been recorded while you were under an approved traineeship contract with your employer	Victorian Registration and Qualifications Authority (VRQA) Extract* AND pay slip** or PAYG summary

* VRQA extracts can be obtained by calling the VRQA on 1300 722 603 Monday to Friday between 10am and 4.30pm.

**Pay slips must include your full name, Employer’s trading name and Employer’s ABN/ACN.

*** Income Tax Returns can be located in your MyGov account.

Documentation must be within the missing service period. If the documentation you provide does not meet the above requirements we will be unable to investigate your missing service and you will need to submit another request.