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Frequently asked questions

If you can’t find the answer to a question in any of our other webpages, check out some of our most Frequently Asked Questions.

Visit the How To Register webpage and provide the required details to register as a new Worker.

Once you have registered, you will be able to log in to the LeavePlus portal using your registration number and password, then access your digital member card from the menu.

You can update your personal details in the LeavePlus portal.  Select the ‘Login’ button at the top of this page and enter your registration number and password.  From there, you can update your phone numbers, address, add a different postal address, and update or change your email address.

If you need to register for online access, please complete the Online Services form.

LeavePlus is a portable long service leave scheme, so your service with your new Employer will be recorded on your LeavePlus Service record as long as you are performing work covered by the Scheme.

Make sure to provide your new Employer with your LeavePlus registration number so they can begin to record your Service with us.

To find out the amount of any Long Service Leave Benefit you have accrued, log in to the LeavePlus Portal at the top of the page. Click on the ‘Entitlement’ tab.

Visit our Online Services page to set up your access.

A Statement of Service is generated for each registered LeavePlus member every October. It shows any Service accrued in the preceding financial year along with the total recorded Continuous Service and any available entitlement.

Your annual Statement of Service is accessible using the LeavePlus portal.  Log in to LeavePlus and select the ‘Worker SOS’ tab. Click on the link to download for your most recent Statement of Service (SOS).

You can submit your Long Service Leave Benefit claim using the LeavePlus portal. Log in at the top of the page, then select the ‘Submit a claim’ tab from the menu. Visit our Online Services webpage to set up your access.

To be eligible to claim Long Service Leave, you must have 7 or more years of continuous recorded Service.

If you have over 7 years of Continuous Service accrued, your existing entitlements remain yours to claim. They will not cancel or expire, regardless of whether you have now left the construction industry.

If you have less than 7 years of service accrued, you will have a maximum of 4 years to return to working in the Victorian construction industry or your existing Service record will be made inactive.

If you leave Victoria and move to work in another state or territory in Australia, be sure to register with the scheme for that state or territory to ensure your Service there is being recorded correctly as each state has its own long service leave benefits scheme. Make sure to also advise LeavePlus of your move so that we can put your registration on pause. Each state or territory follows their own Rules and Regulations. A National Reciprocal Agreement is in place with all states and territories to recognise continuity of Service.

No. Each State or Territory authority keeps its own records. These records cannot be ‘rolled over’ or consolidated into a single record.

However, each state or territory recognises interstate work towards your overall long service in the industry. This means that if, when claiming in Victoria, you tell us you have also worked in NSW, for example, and wish to claim that service, we will verify your NSW service and pay it to you on behalf of that state.

Note that you must claim through the state or territory in which you have most recently been active (and have 60 days of service recorded prior to the date of lodging your claim). It is your responsibility to keep your details up to date with each state or territory long service leave scheme.

Portable Long Service Leave Benefits are an industry benefit which allows Workers in the construction industry to be paid while they take a well-earned break. Members applying for a Long Service Leave Benefit are required to indicate the amount of leave they intend to take and when it will be taken. 

While LeavePlus does not monitor or control the taking of the leave notified, we strongly encourage all members of LeavePlus who claim their Long Service Leave Benefit to take the time off.

If you have been on a consistent wage and employed by the same Employer for the last 4 reporting quarters, you may be offered a Rate of Pay in your claim. This is an average of the Ordinary Pay reported by your Employer over these 4 reporting quarters. By accepting the rate of pay offered, your claim will be processed far quicker than normal, with no requirement for you to provide payslips (as the calculations have already been made).

If you accept the rate of pay offered but think it is less than the last pay before you claimed, you can still ask us to review your benefit provided you ask us in writing within 30 days of receiving your benefit payment.

If you choose not to accept the rate of pay offered in your claim (or were not eligible to be offered it), LeavePlus will seek to verify your rate of Ordinary Pay earned in the week prior to submitting the claim. This will generally mean a longer processing time than for a claim where you are offered and accept that rate of pay, as your Employer will be required to verify your Ordinary Pay using the Wage Verification feature in the Employer Portal before the claim can be paid.

Claims paid at your actual Ordinary Pay may be adjusted up or down by LeavePlus if the rate of Ordinary Pay reported by your Employer seems too low or too high. Where LeavePlus uses a rate higher than your current remuneration we will apply that higher rate without further consultation. However, if we propose to reduce the Ordinary Pay rate because it seems too high (having regard either to what you were paid previously or the kind of work performed), you will be contacted before we finalise the claim and provided with an opportunity to put your case for a rate higher than that proposed by LeavePlus.

Under the Rules of the Scheme, a Worker must have 7 years of continuous recognised Service (1820 days) before becoming eligible for Long Service Leave Benefits and making a claim directly to LeavePlus.

There is no provision for LeavePlus to pay any entitlement for Continuous Service of less than 7 years, other than a payment in lieu on a diagnosis of terminal illness or death.

If you do not qualify for a Long Service Leave Benefit under the Rules of the Scheme and have been with your Employer for a minimum of 7 years without a break in your employment, then your Employer is liable to grant and pay you long service leave under the Victorian Long Service Leave Act.

If you have a specific situation and want to know more information, email us at info@leaveplus.com.au Ensure you quote your full name, address, date of birth and LeavePlus registration number in your email.

The easiest way for you to check your Service record is by ensuring that you register for online access.

You will then be able to view your list of your past and present Employers. Use the ‘Entitlement’ tab to check how much service has been recorded under your registration number and whether you are eligible to claim any Long Service Leave Benefit.

A Statement of Service is issued to all registered members every October showing any service accrued in the preceding financial year along with the total recorded Continuous Service and any entitlements that have accrued. 

If you have any queries in relation to your recorded service, email us at info@leaveplus.com.au Ensure you quote your full name, address, date of birth and registration number in your email.