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As part of the ID verification, you’ll need to submit photos of at least 1 ID document:

• The documents must provide at least 70 points of identification.
• At least one of the documents must contain a photo and be from the ‘primary photographic documents’ list, below.
• Your documents must be government-issued, physical documents. You can’t submit a photo of a digital ID or your union card.

Primary photographic documents

Provide at least 1 document that contains a photo.

Other primary documents

Secondary documents

You can provide documents from this list to help you reach 70 points.

We find ID checks fail due to one or more of the following:

• The photos are blurry or out of focus.
• There’s too much glare or dark shadows on the documents.
• The document is not straight.
• The document is damaged or is missing information.
• The documents provided are not supported or have expired.
• Your name and contact details don’t match your documents.
• Your selfie couldn’t be matched to the photos on the document.

See the tips below to help you pass the ID check first time:

• Use natural lighting. Take the photo near a window during the day, using soft natural light. Avoid direct sunlight, shadows, glare, or reflections from lights or camera flash.
• Choose a suitable background. Place your document on a neutral, flat surface that provides good contrast. For example, a white document on a black table works great.
• Keep the camera steady and focused. Hold your device still while taking the photo. Ensure the image is sharp and in focus.
• Frame the entire document. Make sure all edges of the document are visible within the frame. Don’t crop, cut off corners, or obscure any part of the document.
• Don’t edit the photo. Don’t apply any filters, adjustments, or edit the image.
• Pose naturally. When taking your selfie, keep your head straight and face the camera. Pose as though you’re taking a photo for your passport.