Multi-Factor Authentication

Multi-Factor Authentication becomes mandatory in October 2023

Keeping your personal and private information safe online is more important than ever. Safeguarding your portable long service leave entitlement and the data we collect about you and all of our members is our highest priority. That’s why we are making Multi-Factor Authentication (MFA) mandatory on all LeavePlus worker and sub-contractor member profiles from 18 October 2023. MFA provides an added layer of protection by requiring more than one factor to log in to the Member Portal (password + one time passcode via SMS).

Log in with your member number and password to set up your MFA with your mobile phone number. If you have yet to add your current mobile phone number to your LeavePlus profile, or you have not logged in to the Member Portal since we rebranded from CoINVEST to LeavePlus, take a look at the below steps to help set you up for success and secure your profile with MFA.

Log in with your CoINVEST / LeavePlus member number

Your member number has not changed since we rebranded from CoINVEST to LeavePlus – but the webpage where you log in has changed. This means your browser or password manager won’t know your member number before you log in at the new site for the first time. Follow the instructions on our Support page for how to find your member number if you have lost it.

Update or confirm your personal and contact details

You may have moved house, got a new email address, or changed phone numbers since you last logged in to the Member Portal. Log in and confirm that all your personal and contact details are up to date.

Add your mobile number to your profile

In addition to your email address, your mobile number is one of the main ways for us to contact you and to also help verify your identity when you contact us. Check that you have saved your current mobile number on your member profile. This will also help to protect your personal and private data in setting up Multi-Factor Authentication.

Set up Multi-Factor Authentication (MFA)

Keeping your personal and private information safe online is more important than ever. Multi-Factor Authentication (MFA) protects your profile by requiring more than one factor to log in (password + one time passcode via SMS). Follow the instructions in the Member Portal to set up your MFA as soon as possible and protect your profile.