Missing Service

As Employers, you are required to report Service quarterly for your Workers (employees) who perform work in Victoria that is covered under the Construction Industry Long Service Leave Scheme.

Missing service is identified when a Worker or Employer notifies LeavePlus that covered work has been carried out with an Employer, but that Service has not been reported on the employer’s quarterly returns.

Workers can ask LeavePlus to investigate missing Service on their behalf. Employers can also submit information on behalf of their Workers to amend unreported or misreported service by completing the Worker Service Confirmation Form using the button below.

Worker Service Confirmation Form

What information do I need to complete the form?

Worker’s details (full name, date of birth, LeavePlus registration number)
Your business information
Worker’s service information.

There are different requirements for reporting service depending on the worker type.

Worker type	Days required	Wages required
Apprentice	Yes	No
Worker	Yes	Yes
Working Director	Yes	Yes
Trainee	Yes	Yes

What does Missing Service mean for an Employer?

During the course of a Missing Service investigation, our team will contact you to confirm your Worker’s coverage by LeavePlus. You will need to provide details of your Worker’s service once coverage has been verified. It is a breach of the Rules of the Scheme not to provide this information.

What happens next?

The Worker’s service record will be updated with the information you provide. You will receive confirmation from us once the updates are completed and an invoice for any associated Long Service Leave Charges.

What happens if I don’t provide my Worker’s information?

Our Service investigation team will attempt to contact you to confirm your Worker’s Service.

If we are unable to discuss and confirm your Worker’s Service, we will refer the matter to our Enforcement team. This means that one or more of the following may happen:

A legal notice may be issued requesting you to provide the details of your Workers and their days and wages information
Further legal action if you fail to comply with any legal notices issued.

Visit our Employers Obligations page for more information on your responsibilities under the LeavePlus Scheme.